Tutoring term of service

Tutoring Term Service

English Version (Versi Indonesia tertera dibawah)

Parents and Students please read below our terms of services before argue to use our service:

• The payment of the registration fee IDR 150.000 should be done before the first meeting, after student chose the tutor based on their CV. (used to support tutor to provide teaching materials, ex: Copy and Printing cost)

• If the student doesn’t feel comfortable with the tutor, student allowed to ask us to replace the tutor (no additional fees).

• Student should decide the tutoring schedule before sending back registration form.

• If the student wish to cancel or change the tutoring schedule which has been set previously, then the student should notify our student service officer at least 6 hours before the scheduled tutoring begins.

• If the student does not inform the schedule cancellation or replacement to student service officer, which cause tutor come to the student’s home without knowing the cancellation, then the student is charged a penalty fee equal to 1 meeting.

• If the student needs additional tutoring schedule outside the tutoring schedule which has been set previously, the student should inform it to student service officer and the tutor at least 3 hours before the requested tutoring schedule.

Standard Tutoring duration for 1 meeting is 90 minutes per session for all tutoring services (except special customized request). If in any case tutoring session conducted less than standard duration by students’ request, tutoring rates will be counted according to standard tutoring duration.

• If the tutoring time exceeded the standard time stated before, the student is charged additional cost per 30 minutes equal to 1/3 of 1 meeting cost (90 minutes per session) or ½ of 1 meeting (60 minutes per session). Extra time less than 30 minutes is not counted

Cancelation Policy: If student/parents wish to cancel tutoring appointment/ regular tutoring schedule, they must inform us/ the tutors maximum is 6 Hours before the tutoring schedule. If the student fail to inform the tutor about the cancelation, we will charge with half of the tutoring rates for 1 session.

• Both student and Tutor required to keep discipline for arranged tutorial schedule, unless there is unexpected event occured, maximum waiting time is 30 minutes, Parents/Student can inform us if the tutor come late more than 30 minutes

• Please NOTE, all female tutors who use public transportation ARE NOT ALLOWED to start the tutoring schedule above 7 p.m. except there is agreement between tutor and parents.

• If the female tutor should start the tutoring schedule above 6.30 p.m. then the student should be responsible for the tutor safety in heading home by informing or providing ease of vehicle/ transportation access.

• We will provide format of Attendance list (Presence List) to be keep by student and Tutor, for each session both of them must sign the presence list. Payment will be calculated from Attendance list.

• The parents are expected to monitor student’s Daily Report and inform student service about the student’s academic progress at school (e.g. exam score or report card score). It will be used to monitor the student academic progress under Jakarta tutoring and to maintain our service’s quality

All kind of payment should follow below arrangement:

  • All Package payment must be paid in the beginning after first session before second session
  • Payment per session must be transfered after tutorial session (max. 2 x 24 hours)
  • Payment only via Bank Transfer to our official account, the tutor do not received any kind of payment
  • Payment Only to BCA, Mandiri or BNI account
  • All transfer slip must be send to our Email or whatsapp above

TATA TERTIB TUTORIAL

  1. Pembayaran biaya pendaftaran sebesar Rp 150.000 dilakukan sebelum pertemuan pertama.
  2. Siswa harus mengajukan jadwal bimbingan privat sebelum atau pada pertemuan pertama.
  3. Jika siswa merasa tidak cocok dengan tutor diharapkan segera memberitahukan kepada pihak JT, untuk melakukan penggantian tutor yang baru (GRATIS)
  4. Waktu belajar untuk satu sesi pertemuan adalah 90 menit. Jika waktu belajar lebih dari 90 menit, maka siswa dikenakan biaya tambahan per 30 menitnya sesuai dengan 1/3 dari biaya les 1 sesi
  5. Pergantian atau pembatalan jadwal belajar hendaknya diberitahukan kepada tutor dan/atau pihak JT paling lambat 6 jam sebelum les dimulai.
  6. Pembatalan jadwal belajar yang tidak sesuai dengan waktu yang ditentukan kepada pihak JT dan tutor, dikenakan biaya penalti sebesar maksimal biaya 1x pertemuan. apabila tutor telah sampai dirumah siswa dan dibatalkan mendadak
  7. Jika tutor selalu datang tepat waktu sementara siswa terlambat 30 menit atau lebih dari jadwal seharusnya maka jadwal les dihitung telah berjalan selama 30 menit tersebut. Toleransi keterlambatan baik untuk tutor dan siswa maksimum 30 menit. Orang tua dapat menginformasikan ke JT apabila tutor terlambat lebih dari batas toleransi.
  8. Jika tutor wanita harus memberikan jadwal les di atas pukul 19.00, maka siswa harus bertanggung jawab untuk keselamatan tutor dengan memberikan kemudahan dalam rute akses kendaraan menuju ke rumah.
  9. JT akan menyediakan format dokumen untuk daftar kehadiran (Absensi) yang wajib selalu dibawa dan disimpan oleh siswa dan Tutor, serta wajib di paraf setiap kali sesi tutorial
  10. Ketentuan untuk pembayaran biaya les adalah sebagai berikut:
  • Untuk pembayaran paket wajib dibayarkan seluruhnya dimuka
  • Untuk pembayaran persesi dibayarkan setelah belajar
  • Pembayaran hanya melalui Transfer ke rekening JT dan tidak diberikan kepada pengajar (BCA/MANDIRI/BNI)

 

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